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Help Center

Frequently Asked Questions

What is your return policy?

Non-custom retail:
If you are not satisfied with a product, please let us know within 10 days of receipt.

We will send you a return authorization and upon receipt of the returned product we will refund the invoice price excluding a 20% restocking fee. The customer will be responsible for the return insured shipping.

  • I need my products ready in 2 weeks. Can I get it on time?
    Yes, you will need to select "Rush Order" at checkout for an additional charge of 25% of your total. This will let us know you need your product done ASAP. We will send you an email with the charge and it will show up as a separate charge.

Custom Retail

Custom made products cannot be returned for a refund.

We will replace defective parts at no charge if notified in writing within 10 days of invoice date.

After 10 days the customer will be responsible for return cost and we will evaluate the issue to determine who will be responsible for repair or replacement of part or parts in question.

We take care to insure all products are made with quality materials and to customer specifications.

Exchanges

  • The customer is responsible for the return shipping and difference in cost of the product plus the shipping of the new/exchange product

  • All products must be returned in unused sellable condition.

  • The return shipping cost is the responsibility of the customer.

  • The product may be shipped back whichever way is most convenient.

  • Make sure to insure for the full replacement value and keep a copy of the tracking number.

  • Please include a copy of the original invoice with your return.

Didn't find what you were looking for? Let us know what you need and we’ll do our best to assist you.

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